As part of the recent Ofsted inspection a confidential on line survey was carried out on all of our employers and learners, the Ofsted inspection team place a great deal of value in the feedback from this survey as it’s totally confidential and independent.

A small sample appears in the actual report (see the Ofsted link on the main page for the full report) but I felt it would be of value to publish all of the feedback for people to read, and exactly as it was written in the survey responses.

The survey does not identify who made each comment, and was taken two weeks leading up to the inspection which took place 12th -15th April 2011 so provides a very recent cross section of the opinions of our current learners and employers, and I would like to add my thanks to all who took part in the survey, your continued support is really appreciated by all of us at TTS.

If there are any comments on the outcomes of the survey, or on any other matter, please feel free to contact me at anytime, we always welcome feedback from our customers.

Allan McNaught
Centre Manager
Tel: 0191 2862919
Email: allan@tynesidetrainingservices.co.uk

 

Ofsted visit 12th – 15th April 2011 Learner employer feedback

Learners Likes

“The feeling i’ve achieved something”

“The assessor support”

” The way they made sure you understood and did everything safely and correctly”

“The help you get when needed”

“The staff are good to work with”

“The useful tips to help improve skills”

“The tutors understand the industry and speak our language”

“The help to get to do my job more effectively and safely”

“The training is excellent -better than college”

“Getting qualified”

“Being treat like an adult”

“Very happy about TTS”

“Workshop and workshop classes”

“Good information and helpful”

“Good source of information on cars”

“Training at work”

“I got a lot of help when needed”

“Teaches you everything specifically”"

“Gives you recognised qualifications”

“Fun place to learn”

“Fair, helpful, good to be taught by”

“They treat you with respect”

” They help you when you are stuck-it is going really good”

“They have an excellent teaching scheme”

“Everything is good when you learn a lot”

“Assessor very helpful and understanding, all aspects very good and well informed-everything to a high standard”

“Povides good training”

 

Learner Dislikes

” The tools and equipment in the workshops”

“The lack of practical work”

“More practical work and not just watching a video”

“Telling us what is happening next before changing the rules”

“More equipment in the garage”

“Wider variety of tools in workshop”

“More Practical”

 

Employers Like

” The help with safeguarding”

“The constant contact”

“The skills of the assessors and trainers”

“The comitment of TTS to training”

“The flexible training opportunities provided”

“The very proffessional and effective service”

” The helpful, pleasant and informative staff”

“Kept well informed”

” Always ready to answer any question, nver has any cause for concern with this training”

” We feel TTS are excellent in the way they got employee straight into things, got things moving quickly and very well organised”

” They are able to provide all our training requirements”

“Whenever we contact TTS we always find their services amd advice very helpful”

“Proffessional company -Good”

 

Employer Dislike

” The moving of trainees without much prior knowledge”